FAQ — Guide4U

I paid, but my subscription still shows as locked or expired

Payments are reviewed manually by an admin, so approval isn't instant. Check the app -- if your payment still shows as "pending", please wait; most submissions are reviewed within a day. If it's been longer than that, or you see "rejected", contact us through Contact Us with your transaction reference so we can look into it.

I didn't receive my verification code on Telegram

Make sure you've tapped "Open Telegram" and sent the message to our bot at least once -- codes are only delivered after that first message. If you already did that, check your internet connection and use the "Resend code" button. If it still doesn't arrive, contact us through Contact Us.

It says I'm already logged in on another device

Each account can only be logged in on one device at a time. If you have access to the other device, log out there first. If you no longer have access to it (e.g. it was lost or replaced), contact us through Contact Us and we can reset your account to allow login on this device.

I forgot my password

There's currently no self-service "forgot password" option in the app. Please contact us through Contact Us with the phone number on your account, and we'll help you regain access.

My free trial or subscription is about to expire -- what happens?

You'll get a reminder in the notification bell (and, if linked, on Telegram) two days before it expires. Access does not renew automatically, so submit a new payment before it ends to keep using that subject without interruption.

The app won't load or the chat isn't responding

The AI chat and exam sync need an active internet connection, so check your Wi-Fi or mobile data first. Your previous chat history is cached on your device and stays viewable even without internet. If the problem continues once you're back online, contact us through Contact Us.